Telephone hotline for aging: Information needs, quality of service, and insights
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DOI: 10.1177/0020872816651702
Abstract: This study examined the reasons for use and the utility of an aging-focused telephone hotline. The most common topic of inquiry was care, followed by referrals for institutional placement and financial queries. Advice from hotline… read more here.
Keywords: hotline; telephone hotline; hotline aging; aging information ... See more keywords