Telephone nurses' strategies for managing difficult calls: A qualitative content analysis
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DOI: 10.1002/nop2.549
Abstract: To describe telenurses' strategies for managing difficult calls. read more here.
Keywords: nurses strategies; telephone nurses; strategies managing; calls qualitative ... See more keywords
Telephone nurses' perceived stress, self-efficacy and empathy in their work with frequent callers.
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DOI: 10.1002/nop2.889
Abstract: AIM To examine telephone nurses' perceived stress, self-efficacy and empathy in their work with answering calls from frequent callers. DESIGN The study is a quantitative questionnaire survey study with a comparative design. METHODS Telephone nurses… read more here.
Keywords: telephone nurses; perceived stress; self efficacy;