How does technological innovation impact the service time and the attraction of new customers in the financial sector? Evidence from an emerging economy
Sign Up to like & getrecommendations! Published in 2024 at "Operations Management Research"
DOI: 10.1007/s12063-023-00437-1
Abstract: Due to safety perceptions, Colombian banking clients prefer to visit bank branch offices instead of other channels. Thus, there are long waiting for lines at branch offices. Considering the need for more tools for strengthening… read more here.
Keywords: time attraction; technological innovation; service; attraction new ... See more keywords