SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation
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DOI: 10.1080/13683500.2015.1118444
Abstract: This research examines the effects of both sales-oriented and customer-oriented service strategies of tour guides on service outcomes: rapport, customer satisfaction, customer loyalty, and willingness to tip. This research also investigates how customers’ shopping orientation… read more here.
Keywords: tour guides; shopping orientation; service outcomes; customer ... See more keywords
Relationships among Senior Tourists’ Perceptions of Tour Guides’ Professional Competencies, Rapport, Satisfaction with the Guide Service, Tour Satisfaction, and Word of Mouth
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DOI: 10.1177/0047287518803199
Abstract: Tour guides are very important for elderly tourists, but very few studies have focused on their roles in the senior tourism market. Thus, this study proposed that senior tourists’ perceptions of tour guides’ professional competencies… read more here.
Keywords: satisfaction; tour guides; satisfaction guide; guide ... See more keywords
Stigmatization and Interpersonal Deviance Behaviors of Tour Guides: The Influence of Self-Identity Threat and Moral Disengagement
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DOI: 10.3389/fpsyg.2022.765098
Abstract: Severe tour guide stigma is a significant problem hindering tourism development. Based on self-identity threat and moral disengagement theory, this study analyzed the relationship between tour guide stigmatization and tour guides’ interpersonal deviance behavior. Survey… read more here.
Keywords: identity threat; tour; tour guides; self identity ... See more keywords
The Impacts of Environmental Dynamism on Chinese Tour Guides’ Sustainable Performance: Factors Related to Vitality, Positive Stress Mindset and Supportive Policy
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DOI: 10.3390/ijerph19159289
Abstract: Although previous research shows great interest in improving the sustainability of organizations’ performance, little is known about individual sustainable performance, especially for special groups such as tour guides. Drawing on the Conservation of Resources (COR)… read more here.
Keywords: sustainable performance; tour guides; vitality; performance ... See more keywords