The link between tourism involvement and service performance: Evidence from frontline retail employees
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DOI: 10.1016/j.jbusres.2017.10.039
Abstract: Despite the increasing attention on employee performance, empirical research to explain the consequences of employee involvement in tourism on their service performance has been overlooked. This study proposes new insights into theoretical concepts and evaluates… read more here.
Keywords: tourism involvement; service performance; involvement service; performance ... See more keywords