Multifaceted trust in tourism service robots
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DOI: 10.1016/j.annals.2020.102888
Abstract: Abstract In recognizing the increase in the use of service robots by service industries, identifying the structure of trust in intelligent robots is crucial for tourism studies. This paper first proposes a model of multifaceted… read more here.
Keywords: tourism service; multifaceted trust; trust tourism; service ... See more keywords
Service robots as a tool for physical distancing in tourism
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DOI: 10.1080/13683500.2020.1774518
Abstract: ABSTRACT COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the… read more here.
Keywords: tourism service; tourism; physical distancing; tourism hospitality ... See more keywords