Accommodators or non-accommodators? A typology of hotel frontline employees’ attitude towards guests with disabilities
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DOI: 10.1016/j.ijhm.2019.03.010
Abstract: Abstract Though studies on the experiences of travellers with disabilities abound, little is known on the attitude and attitudinal functions of frontline employees towards guests with disabilities. Using data from 825 hotel frontline employees in… read more here.
Keywords: guests disabilities; hotel frontline; non accommodators; towards guests ... See more keywords