The relationship between TQM and SMEs’ performance
Sign Up to like & getrecommendations! Published in 2019 at "International Journal of Productivity and Performance Management"
DOI: 10.1108/ijppm-02-2019-0059
Abstract: Purpose The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating… read more here.
Keywords: tqm; research; smes performance; effect ... See more keywords
The influence of soft and hard TQM on quality performance and patient satisfaction in health care: investigating direct and indirect effects.
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DOI: 10.1108/jhom-10-2020-0416
Abstract: PURPOSE The present study conceptualizes total quality management (TQM) in terms of soft and hard aspects and examines their effects on quality performance and patient satisfaction. The indirect effects of soft and hard TQM on… read more here.
Keywords: tqm; patient satisfaction; quality performance;
Transnational education and total quality management: a stakeholder-centred model
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DOI: 10.1108/jmd-10-2015-0147
Abstract: Purpose Quality assurance is a key concern in higher education, which is more complex in offshore transnational education (TNE), compared to onshore provision of education service. However, higher education quality assurance is an established research… read more here.
Keywords: tqm; quality; stakeholder; management ... See more keywords
Application of TQM for Innovation: An Exploratory Research of Japanese, Indian and Thailand Companies
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DOI: 10.1142/s0219877017500201
Abstract: Total quality management (TQM) and innovation have long been discussed as major contributors to organizational success. TQM has been discussed with regard to management practices while innovation is discussed with regard to technological change. However,… read more here.
Keywords: tqm; tqm innovation; exploratory research; innovation ... See more keywords
Perceived Effectiveness of Total Quality Management (TQM) Practice of the Public Sector Companies in India
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DOI: 10.1177/22785337221132613
Abstract: Total quality management (TQM) is a widely accepted philosophy of performance improvement through employee and customer satisfaction. TQM widened the quality concept from products to the entire range of organizational activities and extended the customer… read more here.
Keywords: public sector; quality; tqm; total quality ... See more keywords
Linking soft and hard total quality management practices: evidence from Jordan
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DOI: 10.1504/ijbex.2018.10009046
Abstract: The purpose of this study is to describe the relationship between the two aspects of total quality management (TQM), soft TQM practices and hard TQM practices in manufacturing organisations. A research project was carried out… read more here.
Keywords: tqm; soft hard; quality management; tqm practices ... See more keywords
The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives
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DOI: 10.3390/su15086607
Abstract: Total quality management (TQM) is a systematic management technique for developing a process-driven culture inside an organization to achieve quality and customer and employee satisfaction. TQM has started to impact global business systems, and is… read more here.
Keywords: ibs projects; system; tqm; total quality ... See more keywords