TQM and organizational performance using the balanced scorecard approach
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DOI: 10.1108/ijppm-08-2015-0114
Abstract: Purpose - The purpose of this paper is to examine the relationship between the implementation of total quality management (TQM) and organizational performance, using the balanced scorecard (BSC) approach. Design/methodology/approach - In order to investigate… read more here.
Keywords: using balanced; performance using; organizational performance; performance ... See more keywords