Country and sector effects on the relationships among TQM practices and key performance measures
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DOI: 10.1108/ijppm-11-2017-0297
Abstract: Purpose The purpose of this paper is to analyze if and how country- and sector-related contingency factors affect the implementation of TQM practices and various performance measures within a TQM-performance relationships model framework. Design/methodology/approach The… read more here.
Keywords: country sector; tqm practices; contingency; performance ... See more keywords
Linking soft and hard total quality management practices: evidence from Jordan
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DOI: 10.1504/ijbex.2018.10009046
Abstract: The purpose of this study is to describe the relationship between the two aspects of total quality management (TQM), soft TQM practices and hard TQM practices in manufacturing organisations. A research project was carried out… read more here.
Keywords: tqm; soft hard; quality management; tqm practices ... See more keywords