Reconceptualizing TQM in service ecosystems: an integrated framework
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DOI: 10.1108/ijqss-10-2017-0087
Abstract: PurposeThe purpose of this paper is to reconceptualize Total Quality Management (TQM) in the light of service ecosystem view through the identification of dimensions underlying both the approaches and a clarification of the relationship between… read more here.
Keywords: tqm service; service ecosystem; ecosystem view; service ecosystems ... See more keywords