Transformative service research, service design, and social entrepreneurship
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DOI: 10.1108/josm-05-2019-0139
Abstract: Purpose The purpose of this paper is to provide an interdisciplinary framework bridging service design and social entrepreneurship with transformative service research (TSR) to create greater syner ... read more here.
Keywords: transformative service; design social; service design; service ... See more keywords
Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond
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DOI: 10.1108/josm-05-2020-0145
Abstract: Purpose: Besides the direct physical health consequences, through social isolation COVID-19 affects a considerably larger share of consumers with deleterious effects for their psychological well-being Two vulnerable consumer groups are particularly affected: older adults and… read more here.
Keywords: transformative service; research; robotic transformative; service ... See more keywords
An integrative transformative service framework to improve engagement in a social service ecosystem: the case of He Waka Tapu
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DOI: 10.1108/jsm-06-2016-0222
Abstract: Purpose This study aims to understand the engagement between an indigenous social service provider and marginalised clients deemed “hard-to-reach” to gain an insight into how to improve the client’s engagement and well-being through transformative value… read more here.
Keywords: transformative service; research; service provider; engagement social ... See more keywords
A continuum of transformative service exchange: insights for service and social marketers
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DOI: 10.1108/jsm-10-2018-0280
Abstract: Transformative service research (TSR) and social marketing share a common goal, which is to institute social change that improves individual and societal well-being. However, the mechanism via which such improved well-being results or so-called “transformation”… read more here.
Keywords: transformative service; continuum; change; service ... See more keywords
Transformative service research methodologies for vulnerable participants
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DOI: 10.1177/14707853221139204
Abstract: Understanding vulnerable consumers when conducting Transformative Service Research (TSR) is essential but these consumers and their contexts are often complex and difficult to research. Despite a movement towards TSR methodologies suitable for studying vulnerable participants… read more here.
Keywords: vulnerable participants; service; transformative service; service research ... See more keywords