How much dissatisfaction is too much for transit? Linking transit user satisfaction and loyalty using panel data
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DOI: 10.1016/j.tbs.2020.03.007
Abstract: Abstract Transit use in many major US cities has recently been declining, often entailing shifts from transit to less sustainable modes of travel, such as private automobiles or ride-hailing. To address this challenge, it is… read more here.
Keywords: satisfaction; transit; transit use; transit user ... See more keywords