An improved methodology for extracting information required for transport-related decisions from Q&A forums: A case study of TripAdvisor
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DOI: 10.1016/j.tbs.2017.08.001
Abstract: Abstract The potential of social media (SM) as a dissemination channel for traffic information is becoming increasingly apparent. Many authorities around the world have created dedicated SM accounts and are using them as a two-way… read more here.
Keywords: methodology; information; transport; transport related ... See more keywords
Effects of online reviews and managerial responses from a review manipulation perspective
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DOI: 10.1080/13683500.2019.1626814
Abstract: ABSTRACT Unlike online travel agencies (OTAs), travel review websites allow travellers without purchase records to share their opinions. However, the effects of two mechanisms, namely, verified and unverified reviews, on traveller decisions remain unclear. In… read more here.
Keywords: traveller; review manipulation; managerial responses; review ... See more keywords
Customer encounter satisfaction and narrative force: an investigation of user-generated content on TripAdvisor
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DOI: 10.1080/15022250.2023.2194272
Abstract: ABSTRACT Customer satisfaction research is often undertaken quantitatively employing multi-item standard questionnaires. Instead, this study seeks to understand how restaurant customers themselves articulate their encounter satisfaction experiences from the user-generated content (UGC) reviews they post… read more here.
Keywords: narrative force; tripadvisor; encounter satisfaction; satisfaction ... See more keywords
Evaluation of User Satisfaction and Trust of Review Platforms: Analysis of the Impact of Privacy and E-WOM in the Case of TripAdvisor
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DOI: 10.3389/fpsyg.2021.750527
Abstract: Technological advances have had many advantages like an E-WOM (Electronic Word of Mouth) that has become a very important and powerful tool for users who wish to share their knowledge, experiences and emotions about a… read more here.
Keywords: satisfaction; evaluation user; tripadvisor; privacy ... See more keywords