The Role of Uncertainty Avoidance and Situational Abnormality in the Satisfaction-Trust-Loyalty Link
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DOI: 10.1080/15332667.2019.1648939
Abstract: Abstract The relational link between satisfaction-trust-loyalty is rather complex and dynamic. This article examines the effect of situational abnormality (SA) and uncertainty avoidance (UA) variables as moderators to trust and loyalty outcomes in the Turkish… read more here.
Keywords: loyalty link; uncertainty avoidance; loyalty; satisfaction trust ... See more keywords
Underlying Factors Influencing Consumers’ Trust and Loyalty in E-commerce
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DOI: 10.1177/2278533719887451
Abstract: Abstract Customer loyalty and trust are the key factors for long-term profitability and growth for organizations. Regardless of the rapid growth and popularity of the e-commerce, still companies face difficulties in gaining customer loyalty and… read more here.
Keywords: loyalty; customer loyalty; commerce; trust loyalty ... See more keywords
The Factors Influencing Users’ Trust in and Loyalty to Consumer-to-Consumer Secondhand Marketplace Platform
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DOI: 10.3390/bs13030242
Abstract: This study investigates the factors influencing users’ trust in and loyalty to Karrot, a Korean consumer-to-consumer secondhand marketplace platform. This research develops a model with key variables based on the dual model of post-adoption phenomena… read more here.
Keywords: secondhand; factors influencing; karrot; consumer ... See more keywords
THE EFFECT OF ACCOUNTING INFORMATION SYSTEMS QUALITY, TRUST, AND LOYALTY ON USER PERFORMANCE USING EXTENDED INFORMATION SYSTEM SUCCESS MODEL ON MULTI FINANCE COMPANY IN DEPOK
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DOI: 10.35760/eb.2018.v23i3.1836
Abstract: Globalization resulted in fiercer competition between the companies. To be top in the competition, companies must have good management in achieving the company's main objectives and obtain the maximum benefit effectively, efficiently and economically. Currently,… read more here.
Keywords: quality; information; system; company ... See more keywords