Reciprocity of trust between managers and team members
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DOI: 10.1108/pr-08-2018-0319
Abstract: Purpose The purpose of this paper is to propose that the manager’s perception of the service quality delivered by his/her team acts as a precursor of his/her trust in team members. In turn, the manager’s… read more here.
Keywords: quality; trust managers; trust; reciprocity ... See more keywords