A cognitive process model of trust repair
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Conflict Management"
DOI: 10.1108/ijcma-03-2020-0048
Abstract: Purpose This paper aims to investigate how the reparative efforts of extensive apologies, compensation and structural change affect trust after a violation has occurred. Specifically, this paper presents a cognitive process model positing that voluntary… read more here.
Keywords: process model; trust; trust repair; cognitive process ... See more keywords
Towards Ethical AI: Empirically Investigating Dimensions of AI Ethics, Trust Repair, and Performance in Human-AI Teaming.
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DOI: 10.1177/00187208221116952
Abstract: OBJECTIVE Determining the efficacy of two trust repair strategies (apology and denial) for trust violations of an ethical nature by an autonomous teammate. BACKGROUND While ethics in human-AI interaction is extensively studied, little research has… read more here.
Keywords: team; teammate; trust; trust repair ... See more keywords
Antecedents, Consequences, and the Role of Third Parties in the Trust Repair Process: Evidence Taken from Orthodontics
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DOI: 10.3390/healthcare10101811
Abstract: Orthodontic treatment has popularized in Taiwan. Healthcare institutions can be responsive in their coping strategies and determine whether third-party intervention should take place involving medical disputes related to orthodontics in order to repair patient trust.… read more here.
Keywords: healthcare institutions; trust repair; third party; repair ... See more keywords
Food Safety Trust, Risk Perception, and Consumers’ Response to Company Trust Repair Actions in Food Recall Crises
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DOI: 10.3390/ijerph17041270
Abstract: Food recalls have severe impacts on the operation, reputation, and even the survival of a recalling company involved in a crisis, with consumer trust violation being the immediate threat to the recalling firm. The involved… read more here.
Keywords: trust repair; trust; food; food recall ... See more keywords