Responsible Leadership and Reputation Management During a Crisis: The Cases of Delta and United Airlines
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DOI: 10.1007/s10551-020-04554-w
Abstract: This study argues that actions taken during a crisis within the responsibility compass impacts reputation. The lens of responsible leadership was chosen from among the different foci of leadership scholarship because of its emphasis on… read more here.
Keywords: leadership; reputation; management; responsible leadership ... See more keywords
A blame narrative approach to apologetic crisis management: The serial apologiae of United Airlines
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DOI: 10.1016/j.pubrev.2021.102106
Abstract: Abstract Using the crisis faced by United Airlines in 2017 when the air carrier forcibly removed Dr. David Dao from a flight, this paper uses a blame narrative perspective to focus on the apologetic efforts… read more here.
Keywords: united airlines; narrative approach; approach apologetic; crisis ... See more keywords