Framing the Role of and Defining Criteria for Usefulness of Citizen Satisfaction Surveys in Local Urban Environmental Management
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DOI: 10.1177/0975425317716608
Abstract: The delivery of urban environmental services is among the functions devolved to local governments. As public services, they are routinely evaluated typically using ‘hard’ performance measures. The current trend of local governance incorporates citizens’ perspectives… read more here.
Keywords: urban environmental; usefulness citizen; management; citizen satisfaction ... See more keywords