User Insights for Better and More Inclusive Online Public Services: A Survey Study.
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DOI: 10.3233/shti220818
Abstract: This work discusses how to build online public services and feedback mechanisms such that they are usable and are actually used, while fulfilling the requirements for EU's Web Accessibility Directive, security, and privacy. By means… read more here.
Keywords: inclusive online; user insights; survey; public services ... See more keywords