Bias-Aware Design for Informed Decisions: Raising Awareness of Self-Selection Bias in User Ratings and Reviews
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DOI: 10.1145/3555597
Abstract: People often take user ratings/reviews into consideration when shopping for products or services online. However, such user-generated data contains self-selection bias that could affect people's decisions and it is hard to resolve this issue completely… read more here.
Keywords: self selection; ratings reviews; user ratings; selection bias ... See more keywords