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Published in 2017 at "International Journal of Productivity and Performance Management"
DOI: 10.1108/ijppm-08-2015-0114
Abstract: Purpose - The purpose of this paper is to examine the relationship between the implementation of total quality management (TQM) and organizational performance, using the balanced scorecard (BSC) approach. Design/methodology/approach - In order to investigate…
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Keywords:
using balanced;
performance using;
organizational performance;
performance ... See more keywords