Evaluating factors affecting patient satisfaction using the Kano model.
Sign Up to like & getrecommendations! Published in 2019 at "International journal of health care quality assurance"
DOI: 10.1108/ijhcqa-02-2018-0056
Abstract: PURPOSE Healthcare providers are increasing their focus on patient satisfaction and patient-oriented services as they play a significant role in managing rising costs, elevating service quality and establishing sustainable quality improvement strategies. In recent years,… read more here.
Keywords: quality; satisfaction; kano model; model ... See more keywords
Service quality assessment and enhancement using Kano model
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DOI: 10.1371/journal.pone.0264423
Abstract: Success in the retail sector is highly dependent on customer satisfaction. Maintaining a competitive edge depends upon the service providers knowing and enacting what is important to their customers. Multiple studies have employed various research… read more here.
Keywords: service; using kano; customer; kano model ... See more keywords