Emotional acknowledgment: How verbalizing others’ emotions fosters interpersonal trust
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DOI: 10.1016/j.obhdp.2021.02.002
Abstract: Abstract People often respond to others’ emotions using verbal acknowledgment (e.g., “You seem upset”). Yet, little is known about the relational benefits and risks of acknowledging others’ emotions in the workplace. We draw upon Costly… read more here.
Keywords: verbalizing others; interpersonal trust; acknowledgment verbalizing; others emotions ... See more keywords