Sign Up to like & get
recommendations!
0
Published in 2019 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-08-2018-0620
Abstract: Purpose The purpose of this paper is to test whether self-verification striving serves as an individual difference antecedent of emotional labor and explore whether various emotional labor tactics acted as mediating mechanisms through which self-verification…
read more here.
Keywords:
emotional labor;
paper;
employee outcomes;
verification striving ... See more keywords