An analysis of client complaints and their effects on veterinary support staff
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DOI: 10.1002/vms3.725
Abstract: Abstract Background Veterinarians and support staff have been reporting the negative mental health effects from client complaints (CC). A previous study was performed evaluating these effects in veterinarians however no such study has been performed… read more here.
Keywords: support staff; staff; vss; veterinary support ... See more keywords
"These incidents have changed me": a thematic analysis of highly distressing events in veterinary practice.
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DOI: 10.2460/javma.25.03.0206
Abstract: Objective Define the types of events veterinary professionals report as highly distressing in the workplace and compare the frequency of exposure between veterinarians and veterinary support staff. Methods 359 veterinary professionals (veterinarians, n = 281;… read more here.
Keywords: distressing events; highly distressing; veterinary support; support staff ... See more keywords