When Do Employees Speak Up Under Job Stressors? Exploring the Potential U-Shaped Relationship Between Hindrance Stressors and Voice Behavior
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DOI: 10.3389/fpsyg.2019.02336
Abstract: Drawing upon the conservation of resources theory, we intend to examine the relationships between voice behaviors and job stressors. Specifically, we propose a non-linear relationship between hindrance stressors and prohibitive and promotive voice behaviors. Furthermore,… read more here.
Keywords: hindrance stressors; relationship hindrance; voice behaviors; hindrance ... See more keywords
Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification
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DOI: 10.3389/fpsyg.2021.773354
Abstract: Given that customer voice behaviors are confused with customer complaint behaviors in usage, this study thoroughly explains the essential differences between the two constructs. On that basis, this study investigates how employee–customer interaction (ECI) quality… read more here.
Keywords: customer trust; voice behaviors; customers prohibitive; customer ... See more keywords