Strategies for warranty service in a dual-channel supply chain with value-added service competition
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DOI: 10.1080/00207543.2017.1377355
Abstract: This paper studies a dual-channel supply chain composed of a manufacturer and a retailer. The manufacturer and the retailer sell homogeneous durable goods bundled with warranty service that is provided by the manufacturer, and they… read more here.
Keywords: added service; manufacturer; value added; service ... See more keywords
Design of differentiated warranty coverage that considers usage rate and service option of consumers under 2D warranty policy
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DOI: 10.3934/jimo.2020035
Abstract: Warranty service providers usually provide homogeneous warranty service to improve consumer satisfaction and market share. Considering the difference of consumers, some scholars have carried out studies on maintenance strategies, service pricing, payment method, claim behaviour… read more here.
Keywords: usage rate; warranty; coverage; service ... See more keywords