Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework
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DOI: 10.1080/01900692.2021.1984942
Abstract: Assessing the service quality of water provision is essential to minimize the gaps between customer expectations and perceptions. This study aims at assessing the bulk water provision service in th... read more here.
Keywords: service quality; bulk water; service; water provision ... See more keywords