Customer engagement in UK water regulation: towards a collaborative regulatory state?
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DOI: 10.1332/030557317x15046029080815
Abstract: Little is known about how processes of ‘expert’ control interact with or move towards collaborative models of regulation. This paper focuses on a critical example of such an apparent shift: customer engagement in price-setting in… read more here.
Keywords: water regulation; customer engagement; customer; regulatory state ... See more keywords