Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives
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DOI: 10.1057/s41264-017-0036-3
Abstract: This study seeks to investigate differences exhibited by bank customers and members of financial cooperatives respecting website characteristics (website design, convenience, information quality, ease of use and security/confidentiality) and their impact on online relationship quality… read more here.
Keywords: quality; financial cooperatives; banks financial; relationship quality ... See more keywords
Malaysian older persons’ perceptions about falls and their desired educational website characteristics: A qualitative study
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DOI: 10.1371/journal.pone.0270741
Abstract: Falls is a common and debilitating condition among the older population, intensifying the need to educate older persons about falls. Technology advancement enables effective and efficient delivery of falls education to the older population. However,… read more here.
Keywords: malaysian older; perceptions falls; older persons; falls desired ... See more keywords