Welcoming host, cozy house? The impact of service attitude on sensory experience
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DOI: 10.1016/j.ijhm.2021.102949
Abstract: Abstract Shared accommodations (e.g., Airbnb) are growing rapidly with ever-increasing attention given to the features of the home decoration style and a homely atmosphere. Similar to an old saying, “Love me, Love my dog”, it… read more here.
Keywords: service attitude; welcoming host; experience; sensory experience ... See more keywords