Whose fault is it
Sign Up to like & getrecommendations! Published in 2017 at "European Journal of Marketing"
DOI: 10.1108/ejm-01-2016-0014
Abstract: This research paper aims to provide an understanding of how customers evaluate other customers’ misbehavior, considering the attribution of responsibility and how service employees should react in the respective situation.,Two sequential studies using written scenarios… read more here.
Keywords: whose fault; employee; customer; service employees ... See more keywords
Whose fault are wrong predictions: the clinician, the patient or the pigeon?
Sign Up to like & getrecommendations! Published in 2017 at "Anaesthesia"
DOI: 10.1111/anae.14087
Abstract: double low: it’s time to deal Achilles heel a single deadly blow. British Journal of Anaesthesia 2017; 119: 1–4. 16. Sperna Weiland NH, Brevoord D, J€ obsis DA, et al. Cerebral oxygenation during changes in… read more here.
Keywords: whose fault; anesthesia analgesia; spectroscopy; predictions clinician ... See more keywords