Adaptive Call Center Workforce Management with Deep Neural Network and Reinforcement Learning
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Access"
DOI: 10.1109/access.2022.3160452
Abstract: Workforce management is one of several critical issues in a call center. A call center supervisor must assign an adequate number of call agents to handle a high volume of time-variant incoming calls. Without effective… read more here.
Keywords: network; deep neural; workforce management; call center ... See more keywords