Who will pay for customers' fault? Workplace cheating behavior, interpersonal conflict and traditionality
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DOI: 10.1108/pr-05-2020-0309
Abstract: PurposeDespite workplace cheating behavior is common and costly, little research has explored its antecedents from customers' perspective. The current study aims to investigate the indirect mechanisms between customer mistreatment and cheating behavior, and exam the… read more here.
Keywords: cheating behavior; workplace cheating; traditionality; customer mistreatment ... See more keywords