Friendly skies and unfriendly workplace communication: Examining emotion displays on enterprise social media in the aviation industry
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DOI: 10.1080/03637751.2024.2368025
Abstract: ABSTRACT Researchers studying communication platforms in organizations (i.e., enterprise social media (ESM)) primarily focus on the implications of these technologies for knowledge sharing. In privileging task-based communication we risk overlooking the emotional aspects of communication… read more here.
Keywords: enterprise social; aviation; emotion; workplace communication ... See more keywords