Articles with "customer request" as a keyword



Photo from wikipedia

ESSMArT way to manage customer requests

Sign Up to like & get
recommendations!
Published in 2019 at "Empirical Software Engineering"

DOI: 10.1007/s10664-019-09721-w

Abstract: Quality and market acceptance of software products is strongly influenced by responsiveness to customer requests. Once a customer request is received, a decision must be made whether to escalate it to the development team. Once… read more here.

Keywords: ticket; customer requests; customer request; customer ... See more keywords